Introduction
This Privacy Policy explains how Renaissance Harmony Hub Agency ("we", "us", or "our") collects, uses, and protects your information when you visit our website at rhh-agency.co.uk. We are committed to respecting your privacy and ensuring transparency about how we handle data. This policy applies to all visitors to our site, regardless of location.
Information We Collect
When you visit our website, we automatically collect certain non-personal information through standard web technologies. This includes:
- IP address and approximate location derived from it
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website or search term used
- Server logs containing access times and request details
We do not collect names, email addresses, phone numbers, or any other personally identifiable information unless you voluntarily provide it through contact forms — and even then, no data is stored in a database.
How We Use Information
The information we collect is used solely for the following purposes:
- To understand how visitors interact with our website
- To improve site performance and user experience
- To monitor and prevent technical issues or security threats
- To generate anonymous aggregate statistics about site usage
We do not use your data for profiling, automated decision-making, or direct marketing without explicit consent — and we do not require consent for the basic functioning of our site.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic.
Types of cookies we use:
- Essential cookies: Necessary for the website to function properly (e.g., session management)
- Analytics cookies: Used by third-party services to collect anonymous usage data
- Functionality cookies: Remember your choices (e.g., language preference)
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.
Third-Party Services
We use the following third-party services to support our website operations:
- Google Analytics: To analyze website traffic anonymously. Google may collect IP addresses and usage patterns, but we have enabled IP anonymization to protect your privacy.
- Cloudflare: To improve site speed and security. Cloudflare processes server logs and may temporarily store IP addresses for DDoS protection.
- Advertising networks: We do not currently display third-party ads or use targeted advertising services.
These third parties have their own privacy policies. We do not control how they use your data, but we only partner with providers who comply with UK and EU data protection standards.
Data Security
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encrypted connections (HTTPS), and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:
- The right to be informed about how your data is used
- The right of access to your personal data
- The right to rectification of inaccurate data
- The right to erasure (right to be forgotten)
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right not to be subject to automated decision-making
Since we do not collect or store personal data in a database, most of these rights do not apply. However, if you have provided information via a contact form and wish to request its deletion, please contact us directly.
Children's Privacy
Our website is not directed toward children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Seraphina Nightingale
Te Papa Tongarewa, 55 Cable Street, Te Aro, Wellington 6011, New Zealand
Email: [email protected]
For complaints about data handling, you may also contact the UK Information Commissioner’s Office (ICO): ico.org.uk.
